We understand that life can be unpredictable at times…So we’ve put together the below cancelation policy to keep everything fair for not only yourself, but also our team and our other guests.
A Non-Refundable Deposit
If you book your appointment over the phone, you will be sent a secure link to pay your deposit and confirm that you agree to our terms and conditions. Please note we require 48 hours’ notice for cancellations. If less than 48 hours’ notice is given, the deposit will be forfeited.
When you attend your appointment as scheduled, the deposit will simply be deducted from your final invoice at the end of your service.
Please Provide More Than 48 Hours Notice to Cancel
In the event that you are unable to make your booking, we kindly ask that you provide the Salon with more than 48 hours’ notice so that we can contact our waitlist and give your appointment one of our other guests.
Please Avoid Running Late (We are a Time-Based Business)
If you are running late, please call the Salon on (03) 933 16330. Please note that we are a time-based business and any delays in our service will effect all following appointments for the whole day, which can greatly inconvenience all our clients. This means, if you are running extremely late to your appointment, it may result in our team being unable to perform all treatments of your service.
